Privacy Policy

Introduction

Shiningvractiveo ("we", "our", "us") is committed to protecting your privacy in accordance with New Zealand's Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shiningvractiveo.world or make a purchase from us.

We operate as a New Zealand-based business and comply with all applicable New Zealand privacy laws and regulations. This policy applies to all personal information collected by us, whether through our website, email, telephone, or in-person interactions.

Information We Collect

We may collect information about you in a variety of ways, always in compliance with New Zealand privacy legislation:

• Personal Data: Name, email address, phone number, and postal address when you place an order or contact us. This information is necessary to process your orders and communicate with you.
• Order Information: Details about products you purchase, including shipping and billing information, payment method, and transaction history.
• Communication Data: Records of correspondence if you contact us via email, our contact form, or telephone. This includes enquiries, feedback, and support requests.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, click patterns, and device information. This helps us improve our website functionality.
• Marketing Preferences: Your preferences regarding marketing communications and newsletters, if you choose to subscribe.

How We Use Your Information

We use the information we collect for the following purposes, all in compliance with New Zealand privacy laws:

• Process and fulfil your orders, including payment processing and shipping arrangements
• Communicate with you about your order status, shipping updates, and delivery confirmations
• Respond to your questions, requests, and customer service enquiries
• Send order confirmations, invoices, and receipts
• Improve our website functionality, user experience, and product offerings
• Comply with legal obligations under New Zealand law, including tax and accounting requirements
• Prevent fraud and ensure the security of our website and transactions
• Send marketing communications only if you have provided consent (you may opt-out at any time)

Legal Basis for Processing

Under New Zealand's Privacy Act 2020, we process your personal information based on:

• Contractual Necessity: To fulfil orders and provide services you have requested
• Legal Obligation: To comply with New Zealand tax, accounting, and consumer protection laws
• Legitimate Interests: To improve our services and prevent fraud, while respecting your privacy rights
• Consent: For marketing communications, which you can withdraw at any time

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business, always under strict confidentiality agreements:

• Shipping Companies: New Zealand Post and other courier services to deliver your orders
• Payment Processors: Secure payment gateways to process credit card and bank transfer transactions
• Website Hosting: Service providers who host our website and maintain its security
• Legal Requirements: When required by New Zealand law, court orders, or government regulations
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate privacy protections

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

International Data Transfers

Some of our service providers may be located outside New Zealand. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with New Zealand privacy laws. We only transfer data to countries with adequate privacy protections or under appropriate contractual arrangements.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure payment processing systems compliant with PCI DSS standards
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage systems with appropriate access controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by New Zealand law. Order information is typically retained for seven years to comply with New Zealand tax and accounting requirements. Marketing preferences are retained until you withdraw consent.

Your Rights Under New Zealand Privacy Act 2020

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or outdated information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to processing of your personal information in certain circumstances
• Restriction: Request restriction of processing in certain situations
• Data Portability: Request transfer of your data to another service provider where technically feasible
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by New Zealand law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. For detailed information about our use of cookies, please refer to our Cookies Policy.

Google Ads and Online Advertising

We may use Google Ads and other online advertising platforms to promote our products. These services may use cookies and similar technologies to show you relevant advertisements based on your browsing behaviour. You can opt-out of personalised advertising by adjusting your Google Ads settings or browser preferences. We comply with Google's advertising policies and New Zealand advertising standards.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can address your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand:

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website after any changes to this policy constitutes acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@shiningvractiveo.world
Phone: +64212234598
Address: 1 Rennie Drive, Airport Oaks, Auckland 2022, New Zealand

Last updated: February 2026