Terms & Conditions

Agreement to Terms

By accessing or using the Shiningvractiveo website (shiningvractiveo.world), you agree to be bound by these Terms and Conditions, which are governed by New Zealand law. If you do not agree to these terms, please do not use our website or make purchases from us.

These terms apply to all users of our website, including browsers, customers, and visitors. By using our website, you represent that you are at least 18 years of age or have parental consent to make purchases.

Website Use and Access

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You agree not to:

• Use our website for any unlawful purpose or in violation of any New Zealand laws
• Attempt to gain unauthorised access to our website, servers, or systems
• Interfere with or disrupt the operation of our website
• Copy, reproduce, or distribute any content from our website without permission
• Use automated systems or bots to access our website

Products and Descriptions

All toys sold by Shiningvractiveo are handmade in our Auckland studio, which means each piece is unique. Slight variations in size, colour, texture, and appearance are normal and part of the charm of handcrafted items. These variations are not considered defects.

Product images on our website are for illustrative purposes only. While we strive to accurately represent our products, colours may vary slightly due to screen settings and lighting conditions. The actual product you receive may differ slightly from images shown.

We reserve the right to modify product specifications, materials, or designs at any time. If significant changes occur after you place an order, we will notify you and offer the option to cancel.

Pricing and Payment

All prices are displayed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) where applicable, as required by New Zealand tax law. Prices are current at the time of display but may be subject to change without notice.

The price charged for your order will be the price displayed on our website at the time you place your order, unless there is an obvious error. If we discover a pricing error after you have placed an order, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order.

Payment must be received in full before orders are dispatched. We accept major credit cards (Visa, Mastercard, American Express) and bank transfers. All payments are processed securely through PCI DSS compliant payment processors. By providing payment information, you represent that you are authorised to use the payment method.

If payment is declined or fails, we reserve the right to cancel your order. We are not responsible for any fees charged by your bank or payment provider.

Orders and Order Acceptance

By placing an order through our website, you are making an offer to purchase products at the prices and terms stated. All orders are subject to acceptance by us. We reserve the right to accept or decline any order for any reason, including but not limited to:

• Product availability
• Pricing errors
• Suspected fraudulent activity
• Violation of these terms

Order confirmation will be sent via email once we have accepted your order. This confirmation constitutes our acceptance of your offer. If we are unable to fulfil your order, we will notify you and provide a full refund.

Custom orders require a non-refundable deposit (typically 50% of the total price) and are subject to a separate agreement regarding design specifications, materials, timeline, and final pricing. Custom orders cannot be cancelled once production has commenced.

Shipping and Delivery

We ship within New Zealand and internationally. Shipping costs are calculated at checkout based on your location and the weight of your order. Shipping times are estimates only and may vary depending on:

• Your location
• Postal service conditions
• Customs clearance (for international orders)
• Public holidays and peak periods

We are not responsible for delays caused by postal services, customs authorities, or circumstances beyond our reasonable control. Risk of loss or damage to products passes to you upon our delivery to the carrier.

For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country's customs authorities. These charges are not included in our prices or shipping costs.

If your order does not arrive within the estimated delivery time, please contact us. We will investigate and, if necessary, arrange a replacement or refund.

Returns, Refunds, and Exchanges

Due to the handmade nature of our products, we do not accept returns for change of mind. Each toy is crafted individually and cannot be resold as new once it has left our studio.

If your item arrives damaged or is faulty, please contact us within 7 days of receipt with clear photographs showing the damage or fault. Once we have reviewed your claim, we will arrange for a replacement or full refund at no cost to you, including return shipping.

Custom orders, including memory bears and personalised items, are non-refundable once production has begun. If you need to cancel a custom order before production commences, you may be eligible for a partial refund minus any design consultation fees.

We do not offer exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

All returns must be in their original condition and packaging where possible. Refunds will be processed to the original payment method within 5-10 business days of receiving the returned item.

Consumer Guarantees Act 1993

Under New Zealand's Consumer Guarantees Act 1993, our products come with statutory guarantees that they are:

• Of acceptable quality
• Fit for their intended purpose
• Match their description
• Match any sample or demonstration model

These guarantees cannot be excluded and apply in addition to any warranties we provide. If a product fails to meet these guarantees, you have rights to a remedy, including repair, replacement, or refund.

Intellectual Property

All content on this website, including but not limited to images, text, graphics, logos, designs, product names, and website layout, is the property of Shiningvractiveo and is protected by New Zealand and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or use our content for commercial purposes without our express written permission. Unauthorised use of our intellectual property may result in legal action.

You may view, download, and print pages from our website for personal, non-commercial use only, provided you do not remove any copyright or proprietary notices.

Limitation of Liability

To the maximum extent permitted by New Zealand law, Shiningvractiveo, its directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use or inability to use our website or products
• Delays or failures in delivery beyond our reasonable control

Our total liability to you for any claims arising from these terms or your use of our website or products shall not exceed the amount you paid for the relevant product.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Product Safety and Age Recommendations

Our toys are designed for specific age groups as indicated on each product page. It is essential that you follow these age recommendations and all care and safety instructions provided with your purchase.

All our products comply with New Zealand product safety standards. However, adult supervision is recommended for young children, especially those under 3 years of age. Small parts may pose a choking hazard for children under 3.

Please inspect products regularly for wear and damage. If you notice any safety concerns, discontinue use immediately and contact us.

Dispute Resolution

If you have a complaint or dispute regarding our products or services, please contact us first so we can attempt to resolve the matter. We are committed to resolving disputes fairly and promptly.

If we cannot resolve a dispute through direct communication, you may refer the matter to the New Zealand Disputes Tribunal or seek resolution through other New Zealand consumer protection mechanisms.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these terms or your use of our website or products will be subject to the exclusive jurisdiction of the courts of New Zealand.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates. Material changes will be highlighted on our website or communicated via email if you have an account with us.

Severability

If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Contact Us

If you have questions about these Terms and Conditions, please contact us:

Email: info@shiningvractiveo.world
Phone: +64212234598
Address: 1 Rennie Drive, Airport Oaks, Auckland 2022, New Zealand

Last updated: February 2026